Albani Hotel is a very good and it is located near to Galleria Borghese.
They allowed me to store my luggage with no costs while I was in the Amalfi Coast.
After coming back to Rome, as soon as I checked in, I've paid my booking and the Rome City Taxes.
I enjoyed my stay in the Albani Roma. It is clean, comfy and its location in 1 to 2 km for most of sightseeing in Rome.
3 hours befory my check out, I went to the reception and asked to pay the restaurant services and late checkout (which I asked for).
Mr Enrico, in the reception, informed me that I still hadn't paid the City Taxes.
I replied him telling that I paid everything on my check in.
He altered his voice and told me "No, you didn't"
I came back to my room to pick it up the receipt regarding the taxes.
When I returned, he tried to apologize, but it was too late.
I showed the 36-euro-receipt to him and told that I was very dissapointed with the way he treated me.
I spent more the 5000 euros during my trip to Italy (without considering the hotels and airplane tickets) and nobody treated me like him, even the police officers or the people in customs.
Blame on you, Mr Enrico, because you are staining the name of the Hotel you work for and the country you live in.
You should be thinking on retirement or changing to another job, wouldn't you?
On the other hand, all other people that work there are very polite and try to be pleasant to every customer.
