I am writing to express my extreme disappointment with my recent dining experience at Restaurant 1885. From start to finish, it was one frustration after another.
To begin, the lobster bisque was absolutely putrid. There is no other word to describe it—it was foul, inedible, and should be immediately taken off the menu. Following that, the mussels I was served were cold, which is both unappetizing and unacceptable, especially for seafood.
As if that wasn’t enough, right before packing up my wings, I found a bug casually prancing on my celery sticks. That alone was enough to ruin my appetite completely.
To be fair, the waitress was incredibly sweet and professional. She did her best to make up for the situation by removing the bisque from the bill and offering a discount on the wings, which I appreciated. However, her kindness doesn't erase the fact that the food and experience were beyond disappointing.
Additionally, I originally came in wanting the prime steak listed on the menu linked via the QR code in the room. Only then was I informed that the menu was outdated and no longer in rotation, and the manager had just received credentials to make updates. Honestly, I could not care less about internal issues—it is not the consumer’s responsibility to navigate your operational disorganization.
Bottom line: fix it. Update your menus, ensure food is served fresh and clean, and most importantly, take that bisque off the list before someone else has to endure that mess.