We’ve stayed at this hotel before and had an amazing experience, which is why we chose to return. Unfortunately, this visit was very disappointing. The room initially assigned to us was extremely small, and the bathroom was so cramped you couldn’t even turn around. Reception did accommodate our request to change rooms, which turned out to be the only positive aspect of our stay.
The real issue came when we returned to the hotel around 13:00 to find our room hadn’t been cleaned. This has happened to us before in both Europe and the U.S., and the standard response is usually an apology and quick action. Instead, the receptionist was shockingly disrespectful, he refused to look at me while I spoke, kept staring at his screen, and dismissed everything I said. He flatly refused to contact housekeeping and told us we could either wait in the lobby until 15:00 or skip cleaning entirely if we went to the room.
When I asked for help, he coldly replied that check-ins took priority and that they wouldn’t “tell housekeeping how to do their job.” He even said that since they had changed our room at check-in, we now “owed them” patience. I was traveling with my elderly father, who ended up falling asleep in the lobby from exhaustion. We waited 1.5 hours before being told our room was ready.
Customer care was completely lacking. We stayed for a week, and breakfast was exactly the same every day with no variation. We left very disappointed and won’t be returning.
