I wished there were more photos to tell the story. I thought we were heading to a single story easy access vacation home in the hills, and what we rented was a house with a walk up basement with a very steep and narrow staircase, the outside stairs to the front door, had no railing making it super difficult for my elderly family member to maneuver. The house was not set up for our arrival and needed sheets rewashed. The yard grass was about a foot tall when we got there. After some back and forth with the rental group and cleaning crew they quickly helped alleviate this.