4/10 - Insatisfatória
Raquel
Viagem com a família
2 de fev. de 2025
Pontos negativos: Condições e instalações da propriedade
We did choose Costa Verde hotel as it was our last 3 days in CR. The hotel is rated as 4* however, for europeans standards, the hotel should be downgraded to 3*. The rooms need to be refurbishment as they are old and dated.
The staff members in the reception were really unfriendly, unhelpful and unprofessional. We did the laundry in the hotel and the total cost came to $83. As I asked to pay in colones, the staff added the wrong amount (it was a genuine mistake that could happen to all of us) however, one of the receptionist found it very funny and started laughing. No apologise as customers.
The hotel is not suitable for people with mobility issues as the rooms are located far and you need to walk a ramp. Yes, it is a car service but again, the car is like a Land-rover (quite high to jump in) and the driver was not very helpful or friendly.
The hotel has 3 pools but they don’t provide the customers with towels for the pool. You have to use the ones in the room and they will change it later.
We had breakfast one day and was okish but £35 for 2 coffees and 2 eggs is far to expensive for the quality of the breakfast.
Pros: the rooms were cleaned and we had coffee to make our own coffee every morning
Raquel
Hospedou-se por 3 diárias em jan. de 2025