6/10 - Ok
Dean O.
19 de out. de 2024
Pontos positivos: Limpeza
Nice condo
The condo was exactly as pictured and had everything we needed.
The property is managed by the company - Concierge at the Bay & all communications go through them. We did have a few issues. There was no hot water anywhere in the condo when we arrived. We notified the concierge and they got that fixed. Then we had an issue with a leaking A/C unit in the master bedroom, it dripped water into a storage closet where the owner kept some clothes and other things. They did an initial fix but it was again leaking by the next day. So they moved everything out of the storage and made a more extensive repair that took several hours to complete. Unfortunately, we weren't done because several days later a different A/C unit started leaking water in another room onto the floor. We always notified the concierge, turned the unit off, and would put a towel down on the floor. This leak never got fixed while we were there. Sometimes the communication level wasn't the best or things wouldnt happen the way it was supposed to. When we were nearing the day to leave we asked if we could do a late checkout and stay for 2 extra hours. Our concierge checked and came back to us saying we could stay "no problem" because there was nobody coming in to stay. We also told the maid who was fine with it. The day before we left we received 2 different emails that it was not possible to do a late checkout under any circumstances, and if we didnt leave before the checkout time it would cost us $1000 USD. Wow..
Dean O.
Hospedou-se por 9 diárias em out. de 2024