My stay at this hotel was a mix of positives and major frustrations. On the bright side, the hotel was clean, the staff at Yalla and Aqua were friendly, and the food and drinks were great. Guests were from everywhere in the world; everyone was friendly and there was always a hood conversation to be had. The pool attendants were also attentive, setting up a nice spot on the beach upon request. The location was another plus.
However, the negatives significantly impacted my stay. Upon arrival, I requested extra hangers, which took three calls to arrive. The in-room safe was poorly maintained—its batteries were held with tape and kept coming loose, requiring maintenance visit to unlock. Instead of fixing it properly, they just reset it each time.
The worst part was the room itself. Every morning, a bird persistently tapped on my window, waking me up. The hotel did nothing to address this or offer a room change. The floor-to-ceiling circular windows had old, missing blackout curtains, so I had to use hair clips to keep them shut, but light still disrupted my sleep. The internet was down for a full day, making calls impossible, and overall, the connection was poor—not ideal for work or streaming.
While the hotel has good aspects, the poor room conditions and lack of attention to guest comfort made for a disappointing stay. I wouldn’t return unless major improvements were made. You can go to the bar and restaurants without having to stay there.
