4/10 - Insatisfatória
Peter
25 de nov. de 2024
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The inn certainly has its charming aspects and quaint ambience. With that said, the property is completely unstaffed which presents its share of challenges.
During check in, it was a bit later and I called the number provided to inquire about parking. After being connected and explained the inquiry, the first response the staff replied with was “did you read the email, it has the instructions for parking”. Once parked, upon entering the room, we discovered it was cold so we attempted to turn on the radiator. After unsuccessful attempts I called the help number again, and the response was again, “please read the instruction manuals, it has information on the heating system.” Upon reading the manual, it only contained info on a mini split system but did not contain information on the radiator. Upon reflecting this to the help line, I received a text to turn the dial left, then right, then I was asked to go to the basement to turn up the thermostat for the common area. Upon following the instructions and still being unsuccessful I simply asked if there was an onsite staff maintenance person given the radiator was broken and unfortunately there was not. To be fair, I was offered another room downstairs after numerous tries instead of offering to send a technician to diagnosis the problem as typical in hospitality.
Overall, the property wasn’t forward about the property being unattended and it presented challenges. The last thing is there were was no breakfast for an inn.
Peter
Hospedou-se por 1 diária em nov. de 2024