Check in took 20 minutes, even though I was the only one checking in. Man at the counter did not communicate what the issue was, I had to continually ask if there was an issue. I finally received my key, go to my room, unlock the door to find it is already occupied!!! I return to the desk, the man is bewildered there was someone in the room already. Get a new room, luckily not occupied this time, I always check the mattress no matter where I stay and find a large urine stain, which is understandable, but use a mattress cover if youāre not going to replace it.
No hot water at 5am, no WiFi info provided. No customer service of any sort.