4/10 - Insatisfatória
Cindy E.
10 de mai. de 2023
Pontos negativos: Limpeza
Poor property management do not stay here
Our family travels extensively throughout the US and other countries. We utilize VRBO and other booking sites . This VRBO stay has been the absolute worst property we have stayed at . Booked a 5 night stay for 4 adults and 2 children . Arrived to find a broken cabinet hanging off its hinges, a refrigerator with water and ice pooling under the drawers creating a leak and very stinky odor and no hot water . Reported it to management and was told maintenance would be here the following morning. Maintenance did not show in the morning and we were forced to take cold showers in order to get to a sulfide 80th birthday party o time . Maintenance eventually showed up at 1 pm . The home had a really foul odor and we realized it was coming from the trash can in the kitchen . When we removed the bag it had mold and rotten garbage at the bottom of the can . The cookware in the kitchen was not cleaned properly and had food stuck on it from previous use . In addition we were told there would be 2 towels per guest and one pool towel each . This would mean we would have 12 bath towels and 6 pool towels . They only provided 1 pool towel and 7 bath towels so I had to contact management again to request towels . There are weeds growing up through the Astro turf around the pool with stickers on them so we had to pull weeds so we could walk around without stepping on them . The property as a whole is unkept and dirty . We have stayed at several wonderful Scottsdale properties and our advice is “do not stay here “if you want to have an enjoyable relaxing time.
Cindy E.
Hospedou-se por 5 diárias em mai. de 2023