Oh my, don't get me started....,,
Olivia checked us in. She had been on the job for two days. She was totally competent and welcoming.
After a long drive we were looking forward to relaxing in the bar with a drink and a light
snack. I chose this property for the location and the fact that it had a bar and a restaurant.
At five in the afternoon, Olivia was not only left totally alone to check in guests at the front desk but also to serve the bar patrons and prepare and serve the limited bar/restaurant menu.
While we were at the bar people came and gave up waiting for service as she was not able to be in both places at once. Obviously the management is neglectful and clueless. So unfair to a good employee that was trying extremely hard to do an impossible task.
The property is very nice, the rooms are comfortable, clean and well appointed.
There is a possibility we will need to stay for two nights. The Hilton is down the street and I will be making a reservation
and hoping for a property that is well managed and recognizes the need for good customer service over bare bones economy just because it is the "slow season".
