Rented this from VRBO and VacationCandy managed the rental. Even though it is listed on VRBO this VacationCandy is your point person. They confirmed the reservation, and then told us 48hours prior to arriving that it was no longer available, and they had some different dates that were not quite the same and also a higher price point. It felt like a bait and switch operation. I then wrote another note asking how this could all be happening since our reservation was confirmed. Not a good situation for our family since this is the week of the WMO golf tourney, the busiest week of the year in PHX, and we now had no place to stay and we were within 2 days of arrival. It took them several hours to respond. In the meantime, we were in scramble mode, and found another place to rent.
Vacationcandy then emails us back and tells me there has been some type of confusion and our original reservation stands. I told them we do not want it since they had told us it was cancelled and we had to find another place. They then have the audacity to tell us will be on the hook and would owe them for the entire week of the rental. They eventually agree to give us 50% back for the week. At this point, I agree to swallow the penalties from the other rental since it is less money, and vacationcandy will not give our money back.Thy are extremely rude, intimidating, and difficult to work with.
NEVER EVER RENT FROM THESE CROOKS or list your condo with them. They blame everything on the owner too.