2/10 - Terrível
Jeffrey
Viagem em grupo
5 de jan. de 2025
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
We did not get the room we booked. One of the mattresses in our room was 5 inches thick and very hard. I found a drug paraphernalia bag with crack or meth, glass pipes etc. in the chest of drawers. We brought the bag to the front desk for them to deal with and to not be accused of drug possession and use leading to legal troubles. Someone's personal items were still in closet and dressing table and are still there now as I write this. The tv remote had to be replaced. There was no remote for the climate control. Our check in host worked very hard and was able to get the remotes for us and in woorking order. She was very pleasant and accommodating. We had to go into the stairwell to use internet from one of the other rooms on our floor. We were patient the next day hoping the hotel would fix things for us thinking it was busy because it's the weekend. They did not. Sunday morning we asked to be moved to the room we booked but they declined. There are 3 rooms per floor and 8 floors in Hanoi Shining Hotel. We were informed by another host 1 room on each floor was like ours. They could not change our room because they were booked by someone else. We watched many guests check out on Sunday and we are to check out on Tuesday (4 nights total). Our substandard room was not cleaned after our first night. The receptionist informed us that they did not have a key because the tenant of our room was in south Vietnam on business.and they did not have another. The cleaner a key today.
Jeffrey
Hospedou-se por 1 diária em jan. de 2025