4/10 - Insatisfatória
Yesenia
Viagem a dois
18 de fev. de 2025
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
When we arrived there was alone of like 15 people ahead of us another 6 behind us. We waited in line for about 35 minutes. Got in to the room. Decided to got to the small bar/restaurant and there was one waiter and the place was packed. We had to wait from like 20-30min to get a drink. The hotel is completely understaffed. Not the staffs fault. I could tell they were all frustrated but they were never ever rude. We go back to our room and try to go to sleep. Refrigerator is making loud weird noises, we get up and it’s leaking water everywhere.
Comes morning, and I have to use the bathroom. Boom the bathroom toilet wasn’t working, no big deal, I’ll use the bathroom in the lobby which i did, order some coffee at Starbucks, head back to my room. Watch tv for a bit! Then, decide it’s time to get ready, fiancé hops is the shower and boom shower is backed up. I call the front desk. No answer. I want the front desk. Tell them what’s going on. They said we’ll have someone come check it out. I said no I’m requesting a new room, no way I’m showering in a back up shower. We get a new room. Pack everything to go to the other room, get there. Smells little iffy! We look around then behind the curtains. Black mold. This place is located in a great place and has so much potential if it was cleaned and maintained. The carpet is so gross stains everywhere.
Yesenia
Hospedou-se por 1 diária em fev. de 2025