Charles and Rebecca, our hosts, emailed pre-check in info. that was clear and very helpful. They're warm and gracious hosts who provide lovely accommodations, an excellent breakfast around a shared table, and a relaxed and welcoming ambience, in which you are able to meet and chat, with them and the other guests, if so desired. The grounds are lovely, with well-kept gardens porches, beautiful views, and an open invitation to guests to feel free to explore the property. Over the years, I've stayed in many B&B's, both in the US and abroad. Los Gatos is definitely among my Top 5, and I plan to make a return visit in the future.