The best part of Le Citizen Hotel was its quaint, walkable location along Canal Saint-Martin, surrounded by great coffee shops and restaurants. The room was spacious, but a persistent urine smell, likely from the A/C, made it unpleasant. While generally clean, the bathroom felt dirty, with mildew in the shower and a broken shower door causing water to spill everywhere.
We had a relocation to Hotel Oratio (30 minutes away) due to renovations. The staff there didn’t seem aware of our reservation, and when we returned, our room wasn’t ready and construction was still ongoing. We had to leave our bags with construction workers since no staff was present.
Checkout was chaotic—late at night, we were suddenly told we owed money, but the staff couldn’t explain why. The next morning, it turned out to be city tax, but their card reader wouldn’t work, and the staff was unhelpful.
They did refund one night, and Chaime was great, but overall, poor communication and maintenance issues made this a frustrating stay. Hopefully, post-renovations, service improves.
