I will start with the good points. The hotel is perfectly situated and is easily walkable to the metro, and is very close walking to Le Louvre, Opera, Les Jardins Tuilleries and Saint Lazare area. It was clean and the bed was super comfortable. Jessica was absolutely fantastic and incredibly helpful, she recommended the most perfect of restaurants so if you need any help during your stay then definitely ask for her.
Now to the negative, I booked 2 rooms, paid for 2 rooms and had confirmation of 2 rooms but, upon arrival we were met by a VERY surly and unhelpful man who told me my booking was for only 1 room and then proceeded to point out that I, myself, obviously now had a problem as they only had one room! After making clear that it was not actually my problem but the Hotels problem he went into the dramatics of sighing, huffing and puffing, all whilst tapping away at his computer and muttering under his breath. After standing my ground he miraculously found a second room for us. Then came the next problem, payment for the stay was ‘pay in full at the property’ which was not a problem however, a pre authorisation had been done to secure my booking, of which I was assured no money would be debited from my account, unfortunately it was debited and despite me asking for this to be taken off the balance I was faced with another surly response of either pay the full amount or not stay at all! Consequently, I had to pay the full amount on top of the amount taken prior to my stay
