2/10 - Terrível
Artur
15 de nov. de 2024
Pontos negativos: Serviço e funcionários
Had an absolutely dreadful experience at this hotel and feel compelled to warn others. The behavior of the staff was nothing short of appalling, and I left feeling humiliated and outraged.
During my stay, I was treated like a criminal, accused of stealing a meal during dinner. Let me emphasize that I was a paying guest, and the way I was harassed by the staff was not only unwarranted but deeply disrespectful. The staff’s behavior was intrusive and aggressive—they repeatedly questioned me during my meal, creating a scene in front of other guests. It was utterly degrading and completely ruined what should have been a relaxing evening.
What’s worse is the lack of professionalism and courtesy shown by the staff throughout the ordeal. Rather than addressing any concerns discreetly or respectfully, they chose to escalate the situation unnecessarily. The staff’s attitude was rude and accusatory, and they made no effort to apologize for their mistake or the embarrassment they caused me.
This kind of treatment is unacceptable in any establishment, let alone one that is supposed to offer hospitality. Instead of feeling like a valued guest, I was made to feel like an unwelcome intruder. It’s shocking that this level of unprofessionalism and lack of basic decency exists in what is supposed to be a service-oriented business.
I would strongly advise anyone considering staying at this hotel to think twice. No one deserves to be treated with such disrespect and hostility. Avoid this plac
Artur
Hospedou-se por 2 diárias em nov.. de 2024
