4/10 - Insatisfatória
Johnathan
Viagem com família e crianças pequenas
29 de jul. de 2025
Pontos positivos: Comodidades
Pontos negativos: Limpeza
I really wanted to like my stay and it wasn’t overall a terrible place. they just missed the mark big time in areas. the resort is beautiful and well played out in my opinion. our view over the pond from our balcony was awesome and my kids enjoyed watching the turtles and fish. very shortly after arriving and unloading the car we realized the bottom of my kids feet were almost black. then realized ours were as well. that’s when we realized the floor had not been actually cleaned in quite some time. it was more dirt than just the group before us could make. we had to go buy groceries for our stay anyway so since it was so bad i purchased a swiffer and cleaned all the floors myself. as the night went on and we did baths for the kids and spent more time in the room we realized similar cleanliness problems as well. the shower liner had visible mold on it, the bath tub itself needed to be cleaned of soap scum before i could put my kids in it. I reached out to souther vacation rentals to file a complaint. Communicating with them was fairly easy and i was happy about that. i told them i purchased and swiffer and that i spent half of my first day of the stay cleaning. they offered to send house keeping out to clean the room. i had already done that so i said no thank you but if you would like to compensate me for the cleaning items and for the loss of my time that i would gladly accept. they agreed to refund me 25$ for a swiffer. so maybe i just got a bad villa. who knows
Johnathan
Hospedou-se por 5 diárias em jul. de 2025