The resort has potential, but several issues need addressing. While the pool is relaxing during weekdays, it becomes overcrowded on weekends with day-trippers, day pass holders. The water was warm, cloudy, and filled with bugs and hair. The lazy river had little control of kids wearing 3 rafts around their bodies and nothing being said. The Conchilla pool had a visible scum line and floating debris, even after morning cleanings. There’s little security—people brought liquor into the pool area freely, ordered Dominos and brough it in. On two separate occasions, strangers charged food to our lounge tab claiming to be with our group while at the main splash pool. Luckily I caught the scam.
Rooms are spacious but outdated, damp, and poorly maintained. TVs were big and slow to process. Drains were slow in the sinks, toilet, and shower. The grounds are decent, but there was upkeep needed all around. Towel service was poor—some were visibly stained brown and yellow.
On the positive side, food at the Splash Grill was tasty and well-priced. Poolside staff, especially Gabby, were excellent—friendly and attentive. Drinks were reasonably priced, though the 18% automatic gratuity feels excessive for small orders.
This resort no longer issues wristbands for all guests. With minimal gate control, it’s clear many non-guests are using the facilities. The resort lacks the polish and amenities expected of a luxury destination. Until improvements are made, I’d pass on returning.
