4/10
Arriving at the property check in was slow. Our room had been upgraded to sea view but once we got to the room there was no hot water in the shower. They moved us to the room we originally booked which they’d said had quickly been cleaned to move us. It smelt like dog, had dog hair on the bed and hair in the drain of the shower. We were then told someone else was going into our upgraded room and we couldn’t move back even though there was still no hot water. After a long 4 hour drive and spending the afternoon at the beach our evening was wasted waiting for a response from staff and moving rooms. I even asked to speak with the manager but no response to that. The actual hotel itself was lovely but it’s not acceptable to have a room with no hot water or expect guests to sleep in a bed that’s had a dog on it. Wouldn’t waste my money going back there!
Rebecca
Hospedou-se por 1 diária em jul. de 2025
