4/10 - Insatisfatória
Melody D.
7 de out. de 2024
Pontos positivos: Limpeza
Lack of communication
This is Melodys husband. 10 men in their late 70s arrived Thursday afternoon. We did not realize there was a separate lake level entrance into another level so we did not have enough linens or beds for everyone. Several slept under beach towels as covers. Instructions for the tv were vague also. I immediately tried to contact Salisbury manage to let them know our concerns. No one responded to communication on the website so I tried to call the exit number. It was an automated text number only so no answer. I texted our concerns but no answer. We all were tired so we slept wherever we could some on couches and chairs. No response until a one line text Saturday asking about the tv. We didn’t use the dock area so no one recognized the separate entrance on the lower level. We did not use that area at all. Directions at arrival were not clear. Several locals left early due to sleeping conditions. Those from California Colorado and Arizona did not have that option. I left my phone # on all communications but no one was concerned enough to call. It is a beautiful location and facility but lack of communication and our lack of attention to details in the online description made our stay very frustrating.
Melody D.
Hospedou-se por 3 diárias em out. de 2024