4/10 - Insatisfatória
Amy B.
5 de jul. de 2025
Just OK
The positives - the property manager was responsive, the location was convenient, the pool was very nice and the gym was small but nice and had nice equipment. There is a toaster oven but no toaster. The ice maker doesn't work but we just put a bag of ice in the freezer and it stayed frozen. You get 6 towels and no pool towels.The negatives - the rules say to keep the air above 72 or it could freeze up. What it doesn't say is that someone else is controlling it. We would turn it to 72 and within an hour or two someone else turned it back to 75 or 77. I finally asked the property manager and she said it was on a schedule and did we want her to change it. That frustrated me... I mean, did she think we wanted it on 77...So we finally got that worked out and went to bed. Woke up at 2:00 a.m. and it was so hot we couldn't sleep. We had already purchased two fans because there are NO ceiling fans at all and we didn't know someone else was turning it to 77. By 2:45 p.m. the next day it wasn't fixed (someone was supposed to come between 1 and 3). It was too hot to stay in there so we left. We didn't come back until late and it was fixed. I asked for a discount since it was off for so long and since we had to purchase fans and felt duped by them having it set to a schedule that made it 75 or 77 even when we changed it to 72. It was more than half of our stay we dealt with that and the complete lack of AC. They gave me a 40 refund. I felt it should have been more.
Amy B.
Hospedou-se por 5 diárias em jun. de 2025
