2/10 - Terrível
Jason
22 de jan. de 2025
Pontos positivos: Limpeza
Stay ruined by predatory towing and poor communication
I rented this house for a weekend trip for 10 middle-aged friends. The house is near amenities and in decent condition, though the kitchen is poorly equipped for cooking (e.g., only 1 small frying pan) and stocked with too few incidentals (e.g., salt/pepper, trash bags, dishwasher pods). But it was fine.However, overall we had a VERY NEGATIVE experience. Future renters, be aware that the house’s gated neighborhood allows predatory towing. The listing and pre-visit communications noted the house had parking for 4 cars. In fact, there are only 2 spaces in the small driveway (the garage isn’t accessible). We had 3 cars, so the third had to be pulled in front of the others, putting it partly on the sidewalk. We thought this was okay because there was no other way to make 3 spaces. Overnight, the car was towed with no notice. We were not even provided info on who towed it. Upstay referred us to security, who didn’t know but told us there were “multiple competing tow companies driving around.” We had to call the sheriff to find out who had it, then drive 20 minutes to a sketchy tow lot, where we were told “you were on the sidewalk” and if we had a problem with the towing to “take it up with the HOA.” 175. When I complained to Upstay about the charge and incorrect listing, they acknowledged the mistake, then reversed and insisted the house had parking for 4, which is absurd. Said it was my fault. Told me to take it up with VRBO.Ruined our trip. Would avoid.
Jason
Hospedou-se por 3 diárias em jan. de 2025