We were supposed to be contacted within 48 hours of our arrival, no contact as to address of home or access information. We tried speaking with Deconova via phone, but were told the computers were down. Contacted VRBO in Texas and were given the contact info for the owner, made contact with the owner and then Deconova and received the necessary information shortly after about 14 hours prior to departure. We arrived at the rental house and found the interior clean, limited cookware, no hair dryers, light flickering in 2nd floor bath, no light in game room, pool table lacking cues and chalk. The exterior of the property was deplorable, trash around the yard, several old pool filters at all of the houses, and a pile of cigarette butts right outside the front door. Appears that the maintenance people need more training. This is the 3rd time we have used VRBO for a rental house and the first 2 times were above our expectations, will not hesitate to book through VRBO next time.