Saguão

Avaliações de Embassy Suites by Hilton Orlando North

3.5 out of 5
Embassy Suites by Hilton Orlando North
225 Shorecrest Dr, Altamonte Springs, FL

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 510 de 1008 avaliações" "
Nota 8 - Boa. 212 de 1008 avaliações" "
Nota 6 - Ok. 116 de 1008 avaliações" "
Nota 4 - Insatisfatória. 86 de 1008 avaliações" "
Nota 2 - Terrível. 84 de 1008 avaliações" "

8,0/10

Limpeza

8,4/10

Serviço e funcionários

8,0/10

Comodidades

7,6/10

Condições e instalações da propriedade

8,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Priscila Isabela

Hospedou-se por 5 diárias em jun. de 2024
Resposta de DWinjum em 1 de jul. de 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

10/10 - Excelente

Alex

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Conveniently located with a lot of eating options
Hospedou-se por 1 diária em dez.. de 2024

8/10 - Boa

Idris

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em dez. de 2024

10/10 - Excelente

Judith

Viagem a dois
Embassy Suites has everything you need without going out It is located close to the theme parks yet not in the middle of them
Hospedou-se por 5 diárias em dez. de 2024

10/10 - Excelente

Augustus

Hospedou-se por 2 diárias em nov.. de 2024
Resposta de DWinjum em 20 de dez. de 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

10/10 - Excelente

CHRISTINA

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2024
Resposta de DWinjum em 17 de dez. de 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 - Excelente

Danny

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was a very clean property close to the mall
Hospedou-se por 3 diárias em dez. de 2024
Resposta de General Manager em 16 de dez. de 2024
Dear Danny,At Embassy Suites by Hilton Orlando North, we know the importance of providing a clean and refreshing experience to all, and your compliments warm our hearts. We hope to see you again soon.

6/10 - Ok

Rhonda, Wellington

Pontos positivos: Limpeza e serviço e funcionários
I have been a long time customer of Embassy suites & have always experienced high quality, level of service from this hotel. I was extremely disappointed that we were not informed that the hotel grounds were under renovation - prior to our stay, which made traveling with a baby and a senior citizen extremely inconvenient. finding parking was also a mess as we had to park in the adjacent property & walk a distance to this hotel. I will be staying at Embassy Suites in the future but i do not think that i will ever stay at this one again.
Hospedou-se por 2 diárias em dez. de 2024
Resposta de General Manager em 15 de dez. de 2024
Dear Rhonda,Thank you for sharing your detailed feedback, and for being a returning guest. We apologize that the hotel did not meet your expectations, and we want you to know that your concerns are our concerns. Details about our renovations are posted on all Hilton and third-party websites and we regret that it impacted your stay. Your insights are invaluable in helping us identify areas for improvement, and we hope to have the opportunity to provide a more seamless and enjoyable experience in the future.

10/10 - Excelente

Jennifer

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2024
Resposta de DWinjum em 10 de dez. de 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 - Excelente

Courtney

Hospedou-se por 6 diárias em nov.. de 2024
Resposta de DWinjum em 9 de dez. de 2024
We are truly grateful to you for choosing us as your home while traveling and giving us the opportunity to serve you. We wish you safe travels and we await your return.

8/10 - Boa

Guadalupe

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent facilities for a very reasonable cost.
Hospedou-se por 5 diárias em dez. de 2024
Resposta de General Manager em 8 de dez. de 2024
Dear Guadalupe,Your positive rating of Embassy Suites by Hilton Orlando North is much appreciated! We're glad you felt our hotel was a great overall value, and we hope to see you again.

4/10 - Insatisfatória

Richard

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e comodidades
Front desk at checkout tried to charge me $131 dollars for the restaurant that I never went to eat .
Hospedou-se por 2 diárias em nov.. de 2024
Resposta de General Manager em 6 de dez. de 2024
Dear Richard,Thank you for taking the time to review your recent stay. It was a pleasure having you here; however, we sincerely apologize for any billing concerns. We'll be sure to share your feedback with our team to ensure an instance such as this does not occur in the future. We hope to welcome you back soon for an even better stay worthy of a perfect rating.

10/10 - Excelente

Luther

Hospedou-se por 2 diárias em nov.. de 2024
Resposta de DWinjum em 3 de dez. de 2024
We are truly grateful to you for choosing us as your home while traveling and giving us the opportunity to serve you. We wish you safe travels and we await your return.

10/10 - Excelente

Kelly

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel stay!
Hospedou-se por 2 diárias em nov.. de 2024
Resposta de General Manager em 3 de dez. de 2024
Dear Kelly,It was such a pleasure to welcome you to Embassy Suites by Hilton Orlando North! We're thrilled you thoroughly enjoyed your stay, and we appreciate you giving us a perfect rating. Thank you for taking a moment to share, and we hope you return soon.

8/10 - Boa

Hector, Bayamon

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Sleeper sofa’s bedding not installed and when reached the front desk, staff suggested going and pick it up or waiting for security to bring it; the package in the closet was previously used and found last guests food receipts folded in the mattress. The front desk staff was very unwelcoming, always using a tone and attitude like if I was a kindergartener.
Hospedou-se por 3 diárias em nov.. de 2024
Resposta de General Manager em 2 de dez. de 2024
Dear Hector,Thank you for sharing your feedback, and we sincerely apologize for the experience you had during your stay. We strive to provide the best possible service and accommodations, and it’s clear we fell short in your case. The issues with the sleeper sofa’s bedding and cleanliness are not reflective of the standards we aim to uphold. We also regret that the staff did not meet your expectations, as we always want to ensure our guests feel valued and respected. Please know we are addressing these concerns with our team to ensure better service moving forward. We appreciate your input and hope you’ll consider giving us another chance in the future.

4/10 - Insatisfatória

Jorge

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2024
Resposta de DWinjum em 1 de dez. de 2024
We love our guests and we value your business. We want to thank you for giving us the opportunity to serve you. Our customer service is always open to hear feedback from you. Thank you!

10/10 - Excelente

Sherett

Viagem com a família
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Love the indoor pool area it’s big and so spacious also the breakfast is great for any diet!!
Hospedou-se por 2 diárias em nov.. de 2024
Resposta de General Manager em 2 de dez. de 2024
Dear Sherett, Thank you for staying at Embassy Suites by Hilton Orlando North! It warms our hearts to hear you enjoyed the indoor pool and found the breakfast offerings accommodating for all diets. Creating a comfortable and enjoyable experience is always our priority, and we’d be delighted to welcome you back for another wonderful stay.

10/10 - Excelente

Natalie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very nice hotel, I would stay here again.
Hospedou-se por 1 diária em nov. de 2024
Resposta de General Manager em 30 de nov. de 2024
Dear Natalie,Thank you! There's no greater compliment than knowing you enjoyed your stay at Embassy Suites by Hilton Orlando North so much that you'd choose us again. We look forward to your next visit.

8/10 - Boa

Cerise

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Overall stay was great for a quick weekend getaway.
Hospedou-se por 3 diárias em nov.. de 2024
Resposta de General Manager em 30 de nov. de 2024
Dear Cerise,Thank you! It warms our hearts to know you chose Embassy Suites by Hilton Orlando North for your weekend getaway, and we are delighted you had such a great stay. We look forward to welcoming you back on future trips to the Orlando area.

10/10 - Excelente

melissa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Best breakfast ever!!
Hospedou-se por 2 diárias em nov.. de 2024
Resposta de General Manager em 30 de nov. de 2024
Dear Melissa,Thank you for the wonderful compliment! We're so glad to hear you enjoyed the breakfast! We'll be sure to pass along your feedback to the team. We look forward to having you stay at Embassy Suites by Hilton Orlando North again!

10/10 - Excelente

Wanda

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em nov.. de 2024
Resposta de DWinjum em 25 de nov. de 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

10/10 - Excelente

Marlen

Pontos positivos: Comodidades
Awesome
Hospedou-se por 1 diária em nov. de 2024
Resposta de General Manager em 25 de nov. de 2024
Dear Marlen,Thank you for your feedback! We're thrilled you had an awesome experience. We look forward to welcoming you back to Embassy Suites by Hilton Orlando North soon.

10/10 - Excelente

Morrelle, Altamonte Springs

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Had a nice time. Beautiful place
Hospedou-se por 1 diária em nov. de 2024
Resposta de General Manager em 25 de nov. de 2024
Dear Morrelle, Thank you for staying with us and for your feedback. We're glad you had an excellent experience. We hope to welcome you back to Embassy Suites by Hilton Orlando North soon for another great stay!

10/10 - Excelente

Juan

Hospedou-se por 2 diárias em nov.. de 2024
Resposta de DWinjum em 24 de nov. de 2024
We are truly grateful to you for choosing us as your home while traveling and giving us the opportunity to serve you. We wish you safe travels and we await your return.

10/10 - Excelente

Robert, Orange Park

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hotel was very clean and quiet
Hospedou-se por 1 diária em set. de 2024
Resposta de General Manager em 22 de nov. de 2024
Dear Robert,Thank you for taking a moment to leave your outstanding review! At Embassy Suites by Hilton Orlando North, we strive to go above and beyond for our guests, and we're delighted that our clean and relaxing accommodations ensured your stay was one to remember. It was a pleasure having you here, and we hope you'll consider returning for another unforgettable getaway in the future.

2/10 - Terrível

Daniela

Expedia never comunicate with the hotel i reserved to make the actual reservations.
Hospedou-se por 1 diária em nov. de 2024
Resposta de General Manager em 18 de nov. de 2024
Dear Daniela,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with your reservation. Sometimes, third-party sites like Expedia don’t always provide the necessary details directly to us, which can lead to miscommunication. We recommend reaching out to Expedia for further clarification on your booking. We hope to have the opportunity to welcome you back for a smoother experience in the future.

10/10 - Excelente

Clinton

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Good time
Hospedou-se por 1 diária em nov. de 2024
Resposta de General Manager em 14 de nov. de 2024
Dear Clinton,We're delighted you enjoyed your stay at Embassy Suites by Hilton Orlando North! Please come see us again soon.

10/10 - Excelente

Claudia, Altamonte Springs

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The breakfast is great and the complimentary evening cocktails are a bonus. Loved this place. I book every time I need to travel for work to Orlando.
Hospedou-se por 5 diárias em nov.. de 2024
Resposta de General Manager em 14 de nov. de 2024
Dear Claudia,Thank you for your kind words. We're glad our tasty breakfast was to your liking and that your overall stay was pleasant. Please come stay at Embassy Suites by Hilton Orlando North again soon!

10/10 - Excelente

Tanisbel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good
Hospedou-se por 2 diárias em out. de 2024
Resposta de General Manager em 13 de nov. de 2024
Dear Tanisbel,Thank you for choosing to stay at Embassy Suites by Hilton Orlando North and for sharing your experience. We hope to see you again on your next visit!

10/10 - Excelente

Stephanie

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Will definitely stay again
Hospedou-se por 1 diária em nov. de 2024
Resposta de General Manager em 11 de nov. de 2024
Dear Stephanie,It warms our hearts to hear you had such a great stay! We're thrilled you enjoyed your time with us at Embassy Suites by Hilton Orlando North, and we can’t wait to welcome you back for another exceptional experience!

8/10 - Boa

ROBERT

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Rooms are a little updated could used some remodeling
Hospedou-se por 5 diárias em nov.. de 2024
Resposta de General Manager em 10 de nov. de 2024
Dear Robert,Thank you for your feedback! We are continually working on updating our property to enhance guest experiences. Your input is invaluable, and we hope to have the opportunity to impress you with our improvements on your next visit to Embassy Suites by Hilton Orlando North!

10/10 - Excelente

Kevin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great location
Hospedou-se por 4 diárias em nov.. de 2024
Resposta de General Manager em 8 de nov. de 2024
Dear Kevin,It was a pleasure hosting you at Embassy Suites by Hilton Orlando North. We're glad our location was ideal for your trip, and we hope to see you again soon.

10/10 - Excelente

Juan

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
There is a walking loop around the hotel very nice place.
Hospedou-se por 1 diária em nov. de 2024
Resposta de General Manager em 4 de nov. de 2024
Dear Juan,Thank you for choosing Embassy Suites by Hilton Orlando North! We're pleased to hear you enjoyed our walking loop, and we look forward to welcoming you back for another relaxing stay!

10/10 - Excelente

ELROY BROWN

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 5 diárias em out. de 2024
Resposta de DWinjum em 3 de nov. de 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 - Excelente

Leslie

Hospedou-se por 3 diárias em out. de 2024
Resposta de DWinjum em 3 de nov. de 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

8/10 - Boa

Paige

Viagem de negócios, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Breakfast was great.
Hospedou-se por 1 diária em nov. de 2024
Resposta de General Manager em 4 de nov. de 2024
Dear Paige, It was such a pleasure welcoming you to Embassy Suites by Hilton Orlando North! We know there's no better way to start your day than with a delicious breakfast, so we are thrilled you were impressed by our spread. Thank you for your great review, and we hope you return soon.

10/10 - Excelente

wanda

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff is always pleasent, and I love being able to enjoy the surrounding area of seating areas and walking space around the lake.
Hospedou-se por 1 diária em out. de 2024
Resposta de General Manager em 1 de nov. de 2024
Dear Wanda,Thank you for the positive feedback on your recent visit to Embassy Suites by Hilton Orlando North. We appreciate you mentioning our friendly staff and are glad to hear you enjoyed the grounds around the lake. It warms our hearts that you had a nice stay and we look forward to welcoming you back again in the future.

8/10 - Boa

Kimberley, Royal Oak

Viagem com a família
Pontos positivos: Comodidades
Everyone was nice until checking out Frint desk agent wasn't friendly or helpful with questions about my hilton awards Seems like she didn't want to be working
Hospedou-se por 2 diárias em set. de 2024
Resposta de General Manager em 24 de out. de 2024
Dear Kimberly,Thank you for choosing Embassy Suites by Hilton Orlando North and sharing your kind review. While we are thrilled you enjoyed your stay overall, we are sorry there was a concern at check-out. Please know we pride ourselves on our top-notch service, so we will be sure to review your comments and our high standards with the team to ensure we always offer our best. We hope to have another opportunity to welcome you back and impress you even further.

8/10 - Boa

Harvey Lee

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Enjoyed my stay.
Hospedou-se por 3 diárias em out. de 2024
Resposta de General Manager em 21 de out. de 2024
Dear Harvey,It was a pleasure hosting you at Embassy Suites by Hilton Orlando North. We're glad you enjoyed your visit, and we look forward to seeing you again soon.

8/10 - Boa

Linzzie

Hospedou-se por 2 diárias em set. de 2024
Resposta de DWinjum em 21 de out. de 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 - Excelente

Stacie

Hospedou-se por 2 diárias em set. de 2024
Resposta de DWinjum em 14 de out. de 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 - Excelente

Luis

Hospedou-se por 6 diárias em set. de 2024
Resposta de DWinjum em 10 de out. de 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 - Excelente

Janice, Woodstock

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
It was nice staying there.
Hospedou-se por 1 diária em out. de 2024
Resposta de General Manager em 8 de out. de 2024
Dear Janice,Thank you for your feedback. It's heartwarming to hear that your stay at Embassy Suites by Hilton Orlando North was enjoyable. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future.

10/10 - Excelente

James

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Didn’t like that the TV remotes were not updated with the satellite dish system
Hospedou-se por 1 diária em out. de 2024
Resposta de General Manager em 4 de out. de 2024
Dear James,Thank you for choosing Embassy Suites by Hilton Orlando North! We're glad your overall stay was pleasant, and we will share your comments regarding the TV remotes with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope you'll consider returning very soon.

10/10 - Excelente

Amanda

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was very nice and clean
Hospedou-se por 2 diárias em set. de 2024
Resposta de General Manager em 1 de out. de 2024
Dear Amanda,Thank you for your kind words! We’re delighted you enjoyed your stay at Embassy Suites by Hilton Orlando North. It was a pleasure having you here, and we can’t wait to welcome you back for another enjoyable visit!

10/10 - Excelente

Marisol

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2024
Resposta de DWinjum em 27 de set. de 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

10/10 - Excelente

Ziming

Hospedou-se por 1 diária em set. de 2024
Resposta de DWinjum em 23 de set. de 2024
Thank you for being our guest, we look forward to welcoming you back on your next trip to the Orlando North area.

8/10 - Boa

ana

Viagem com a família
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em set. de 2024
Resposta de DWinjum em 23 de set. de 2024
Thank you for your review, we hope to have you as our guest again the next time your travels bring you to the Orlando North area.

8/10 - Boa

Susan

Hospedou-se por 1 diária em set. de 2024
Resposta de DWinjum em 23 de set. de 2024
It has been a great pleasure serving you during your time with us. We hope to continue this relationship in the near future.

10/10 - Excelente

Manuel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Me gusto mucho
Hospedou-se por 3 diárias em set. de 2024
Resposta de General Manager em 24 de set. de 2024
Estimado Manuel:¡Gracias por su maravillosa reseña! Sus amables palabras nos llenan el corazón y esperamos darle nuevamente la bienvenida a Embassy Suites by Hilton Orlando North para que disfrute de otra experiencia inolvidable en el futuro.