2/10 - Terrível
Gina
Viagem com a família
2 de out. de 2023
Pontos negativos: Limpeza
Never again!!!
There is not enough space for my complaint, but I will be contacting BBB on this company, and canceling my credit card. Hotels.com should not be sponsoring this company, especially after all the complaints on BBB. I should have did my homework, but I went through hotels.com so I didn’t think I had to, but that’s my fault and it will Never happen again. I had to fill out a contract after paying hotels.com, like it was Fort Knox, so that was the first sign. Then they doubled billed me for the deposit “wonder vacation homes”, and when I told them, they said”sorry about that” very unprofessional. They sent several emails advising how much everything cost if something is missing or damaged, kinda like harassment. I felt un easy about that, and me and husband tip toed around the home for 7 days because we didn’t want any problems. Home had dead roaches on the floor after they told me I can check in early because property manager just checked the home. The down stairs had a foul order in it, and up stairs bathroom had a surprise waiting for us even though the toilet was wrap like it was clean, so at this point, I was going to give score of 8. Then we checked out and was sent a bill saying towels and floor was stained which is a complete lie, because that place was cleaner when we left. So I said let me go on the BBB because this sounds like a scam, and guess what, they have a “F”, so now I have to appeal to get my money back, I canceled credit card, the score is now 0
Gina
Hospedou-se por 8 diárias em set. de 2023