4/10 - Insatisfatória
Markita D.
23 de jul. de 2024
Pontos negativos: Limpeza
Not what we thought
We booked this property based on the good ratings on reviews and the responsiveness of the owner. When we arrived we had to make contact to see how we were to get into the property. Checkin was easy but once we inspected the home when we entered we found that the pool was filthy with bugs and sand. We let them know and was told that they would send someone out. No one ever cleaned the pool. We were to the pool was cleaned at 1pm and we checked in a 4pm. We offered to send pictures and they would not send an email address so that we could send pictures of the current state of the pool. The beds in child’s room was dirty and had dirt and what appeared to be dog hair on the sheets but we didn’t use the bed we just let them know. To carry on the back patio door lock was broken and could not be locked and even the back gate was broken. We had pics of all of this. There was no way to secure the property besides lock bedroom doors. What we were told was the neighborhood is safe and there were cameras. Well the cameras were in front of the house and the back is what was unsecured. Thats a clear detail that should be included In the listing when we are considering booking so that we are aware. Cameras does not secure the property it will only show who came in. We got a checkout email hours after we checked out detailing what to do. One month later we find out they put in a property damage claim for extensive cleaning. Book at your own risk. I have pics with no way to upload them here.
Markita D.
Hospedou-se por 8 diárias em jun. de 2024