2/10 - TerrĆvel
andrew
Viagem em grupo
17 de jul. de 2025
Pontos negativos: Limpeza, serviƧo e funcionƔrios e comodidades
Booked a room through expedia, paid for a room with one bed. When I arrived to my room after check-in, I was surprised to see that there were two beds in the room, but as the check-in agent hadn't mentioned anything, I just assumed they were out of rooms with one bed. My friend and I slept in separate beds, and checked out in the morning. A week later I was checking my credit card statement, and found a charge for $20 from the property. I called them up to question what the charge was for. Immediately after I mentioned the charge, I was told that we had left a stain on the bedsheets and that was why I had been charged. I questioned what the stain was, and he said he'd have to go back thru his photos. After questioning how he came up with the reason so quickly, the manager said it was very rare to have stains and that he would send me pictures of it. I again asked what the stain was, and then he changed his story, saying that we had originally booked a room with one bed, but he had given us two, and we had used both. I said that he never mentioned at checkin that there would be a fee for using the second bed, and in fact he never even mentioned that there was a second bed in the room. He said, 'well that's just common sense, isn't it.' When I said that it would be common sense to let a guest know about any possible extra charges stemming from the room, and that I'd like it refunded, he told me to take it up with my credit card company.
TL; DR, this hotel is shady, charging gue
andrew
Hospedou-se por 1 diƔria em jul. de 2025