6/10 - Ok
Sarah H.
5 de ago. de 2024
Pontos positivos: Limpeza
Mixed review
Our stay at this home was largely positive. The house was clean, check-in was easy, and we had good communication with the host. Unfortunately, I've deducted from my review because the hot tub had malfunctioned. The hot tub was a significant reason for picking this property even though it cost more than others. When some of our party went to use the hot tub, they could feel electrical shocks when they touched the water. Obviously they did not get past dipping a hand in the water and we contacted the host immediately. He came to the property right away (even though it was around 11pm). At first, he told us he didn't feel the shocks or he felt it "only a little". We emphasized to him that no amount of shock was normal when touching water. He then told us "I would be willing to use it, but I get why you don't want to". He also told us he had never had a problem with it before, insinuating we were fabricating the problem. He also told us that if there were an electrical problem, it would trip the circuit to shut off (also insinuating there could not be an electrical problem). Our party was entirely women, and we felt our concerns were minimized and dismissed. He returned the next day to look at it with daylight and reported he found a loose wire outside the breaker. He fixed it and we were able to use it the final night of our stay. He refunded us $200, which honestly did not feel sufficient for the gravity of the safety concern.
Sarah H.
Hospedou-se por 3 diárias em jul. de 2024