8/10 - Boa
Mary Ann H.
7 de nov. de 2024
Pontos positivos: Limpeza
Nice Cabin, A Few Issues
This is my first time using Vrbo, and I may not completely understand how it works. As near as I can tell, there is no way to contact the property owner. I would have preferred to communicate with her directly rather than leave a public review. But since that does not seem possible, here goes. The cabin is very nice and in a great neighborhood. However, the key pad did not work, and we could not get into the cabin. The owner's nephew was in a neighboring cabin, and he called his aunt who promptly came and gave us a physical key. But since this was a known problem (she said she'd been having trouble with it), it should have been fixed prior to our arrival. What if the nephew had not been there? I asked how to contact her if we had other issues. She said her number was on the fridge. It wasn't. Once we settled in, we discovered the toilet runs and is very noisy. Overall, the cabin was pretty clean but the kitchen was not. The microwave had not been touched, and we found dirty dishes in the cupboard. Like totally dirty, not just a smudge or something. The floor in front of the fridge was sticky as was the coffee table in the LR. The front walk was covered in leaves. We found a broom and swept it, but it would have been nice if the owner had done it. But the beds were extremely comfortable, the heat worked great, the wifi was outstanding, and the setting was lovely. The pricing is deceptive because there are cleaning fees and service fees added. Maybe that's just how Vrbo works.
Mary Ann H.
Hospedou-se por 2 diárias em nov.. de 2024