8/10
The playroom staff and aunties were excellent—very attentive and provided outstanding customer service. Special thanks to Ms. Setirah and Ms. Alicia for going above and beyond.
However, the bellman service was extremely disappointing. As Jamaicans returning home, we expected the same warm welcome extended to other guests, including being offered roses and a cold towel upon arrival. Unfortunately, we had to ask for these. At checkout, no one assisted us with loading our luggage into the car, which was quite frustrating.
Overall, the stay had its highlights thanks to the playroom team, but the bellman experience needs significant improvement.
Faith Ann
Hospedou-se por 3 diárias em jul. de 2025