2/10 - Terrível
Lisa P., Madison, MS
3 de jul. de 2024
Pontos negativos: Limpeza
Expensive Nightmare
I suppose I’ve been fortunate that an experience such as the one I had at this property has never happened before.I’m 60 years old and I wanted to take my mother and her sister on a “girl getaway.” It was a disaster. Greeted by unsightly weeds, vines and grass in flowerbeds at the front door. We had no ice the entire stay. Reported this to host and her reply was they'd never had problems with that ice maker in the past. I could go out and buy ice and she’d reimburse me. Toilet in master bath had dried feces in bowl and on lid. Sheets rumpled, dirty and literally looked as if they’d just been slept in. Sofa in living room has no cushion..is so low you have to roll out of it onto floor. Bed pillows are yellowed and stained from dried secretions. Old blood stains on comforter upstairs. Microfiber makeup cloths not washed since previous renters’ use. Storage closet has rubbish, boxes, old clothing, garbage bags of laundry stacked to the ceiling alongside the complementary snacks, coffee pods, and an opened bag of sugar. Perfect environment for vermin. I reached out to VRBO, the host, I left emails, voicemails etc. Contacted by host about 3 hours after we’d left. I have pictures of all the things I’ve mentioned. These were sent to her and as I understand it they’ll be sent to the owner and it is they who will decide if any type refund will be given. No one is managing the maintenance of this property. Until I can figure out how to protect myself, no more VRBO.
Lisa P.
Hospedou-se por 2 diárias em jun. de 2024