I wasn’t expecting much. It’s a low to mid level chain and it is what it is, but the valet is a big problem. When I arrived, I needed to pull through the gate to the lot so I could unload a substantial amount of baggage. The valet wouldn’t let me. He literally said “no.” And then things like “valet only.” It didn’t matter how many times I asked to go through the gate a mere 7 feet so I could unload or how much I told him he could take the key right after I finished. The answer was a hard no. So I rang the front desk and they over-rided the valet, who I could barely understand btw. The valet only really only spoke Spanish and unfortunately my Spanish was not good enough to communicate with him in the USA. My bad I guess. Then the desk manager asked me to hand over my key after check in. They were really focused on their rules, after which he explained that the parking lot was owned by a separate company. And then I explained that, to me the customer, it’s all the same. It was a terrible first impression. But there were a couple of heroes in this ordeal. A lady at the front desk saved me and allowed me to pull in that crucial and protected 7 feet. And then there was a desk mgr, who got me a free day of valet ($45 value), which is a ridiculous amount of money for overnight parking. Still, I feel like they should have comped me both nights because that’s how you make sure your customers come back. I don’t think they’re gonna change their ways but, like I said it is what it is.
