4/10 - Insatisfatória
Eduardo
18 de jul. de 2024
Pontos negativos: Serviço e funcionários
Unfriendly Hotel & Resort
From the moment I arrived, the reception was unfriendly. I didn’t receive complete information about the hotel’s facilities, such as the gym, pools, or their operation. This lack of information was inconvenient and unwelcoming. The pool bar’s food options were limited and unhealthy. When I requested a towel at the pool, I was told to go to reception for one, as no new towels were available. Additionally, my room lacked basic amenities like hand soap and body lotion, which were not replenished despite requests. This level of service was unacceptable.
Booking private sessions at the Mouratoglou Tennis Academy was also problematic. Despite numerous attempts, I couldn’t confirm my sessions until three days before arrival, adding unnecessary stress to my plans. The academy was disappointing; at 150 euros per session—55 euros more than the Rafa Nadal Academy—my expectations for quality were not met. I initially planned 4-5 sessions, but unprofessional behavior led me to cancel after one. One session started late and ended early, which I can prove with recordings. At Rafa Nadal Academy, sessions often extend past the hour for additional advice.
Eduardo
Hospedou-se por 5 diárias em jul. de 2024
