I would expect more from this property considering the cost per night. The rooms are extremely outdated, on par with what i would consider a 2.5 star hotel/motel.
The water in our room never stayed warm and would flip from hot to cold during showers. Update the showers atleast. Mattresses need to be changed ASAP, super lumpy and soft, almost sinking in. Almost makes you wonder if there are bed bugs. The threatning note on the microwaves for lingering smells. $250 for warming up foods that smell. Well all foods smell!! The microwave at most cost $100 and to charge $250 for cleaning is ridiculous, especially popcorn, which kids love!
For a canadian property, do something better for the poutine. It was disgusting.
The staff never changed their gloves during food handling. They touched everything like the refrigerator, the oven handles, cupboards etc...while wearing gloves and then handling food right after. Also, handled meat and then didnt change gloves for vegetarian foods. Poor food handling, and safety concern here!!!
The waterpark was nice, life gaurds are very attentive. The arcade had many non-working games unfortunately, but was nice still.
The food was affordable for the most part on site, but more training needed. A london fog tea is Not made with a lipton tea bag for gods sake. Charging me $5 and not even making it right.
Lots of small improvements need to be made here tbh, especially with how much you charge to stay. Do better.
