4/10 - Insatisfatória
Lisa B.
9 de jan. de 2025
Pontos negativos: Limpeza
Stopped Up Sink
We arrived at the cabin on Dec 22, 2024 around 5pm, the 1st morning after breakfast we went to wash the dishes and the sink backed up. I notified the property management and they stated they would send someone out. No one came and I notified them again on day 2. Day 3 was Christmas and still no one to fix the sink. This made it very difficult because there was no dishwasher in this cabin. They offered me a VIP pass for a future stay which was not acceptable. I ask for one night to be comped of our stay. and they told me that they would not do that because this was a minor component. We were there for 8 days. I notified them again on day 5; they sent someone out while we were gone. I came back in the cabin to find the doors open to the cabinet under the sink and a bottle of liquid plumber sitting on top of the counter. The sink was still not unclogged. I notified them again and they sent someone out on Day 6; this person eventually made improvements. With a family of 9 and we needed the use of the sink, this made the stay miserable. I will never go back and i repeatedly ask them to compensate me for one night off my stay and they quit responding to those messages. I do have photos and messages to support my claims.Also if you rent this place be prepared to not walk on flat ground the flooring inside the cabin is wavy and it is very hard to keep clean.The best thing about the cabin was the amount of beds and comfort of beds.
Lisa B.
Hospedou-se por 7 diárias em dez. de 2024