2/10 - Terrível
Samantha
Viagem com a família
30 de mai. de 2024
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
I don't know where to begin! Firstly the communication regarding our stay - you cannnot get to speak to anyone to ask any questions/raise any concerns. No-one answers the phone and when they do, they just tell you that someone will phone you back, which they don't. They don't reply to any emails either. I didn't receive details of how to access the property until 2pm on the day of arrival, which considering we were already travelling by this point was stressful to say the least. I was extremely worried that we wouldn't receive these details and be stranded with nowhere to stay (the area was fully booked due to a concern in Sunderland). And I only received these details after numerous text messages to request it.
We then arrived at the property. It was horrendous. Firstly a very steep narrow staircase to climb (around 15-20 steps) and there was no mention of any accessibility issues when booking. The property was run down, dusty, had dirty pots in the cupboard and stains on the sofa. The photos you see when booking is not the property you stay at. It was like an extremely run down student property. There were holes in the blinds and the place to hang clothes was also ripped and dirty. The garden area looked like a rubbish tip, with cigarette ends and garden waste covering it. There was no hot water when we arrived and after looking into it, the boiler had a code flashing due to the pressure being too low. I had to top the pressure up myself. DO NOT STAY HERE!
Samantha
Hospedou-se por 2 diárias em mai. de 2024