We did not stay there, due to a family emergency, which required us to keep on traveling. I tried to cancel the reservation prior to our arrival, but due to internet reception going on and out, I kept getting a message that the site was not available.
Drove across the street to the hotel & asked for a refund. Heidi, the on-duty clerk was extremely rude & kept saying she had already cancelled it. We were told we had used a one-time-use credit card & they could not refund our money, because we had booked through Expedia only minutes prior to arriving. She called her manager, Mike, while we were there & after a few minutes reiterated she could not give us a refund. I took the phone h talked to Mike h was told the same thing Heidi had said about no refund. There was a huge dog laying on the floor in the lobby that growled at us when we came in. He stopped when she said something to him. Honestly, I cannot believe Wyndom would actually attach their name to this place. I have pictures of the lobby & outside under the portico where remodeling is being done. There was also an awful smell in the lobby. I can only envision what the rooms were like. I would like an Expedia manager or a Wyndham rep to contact me. I do not condone behavior that was displayed to me by the clerk. I finally asked for a copy of t the checkout invoice; which she gave me. We tried to contact Wyndom but were disconnected. She then walked out to our car and apologized to my husband.
