6/10 - Ok
Viajante verificado
12 de out. de 2024
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
I recently stayed at **The Wall Street Hotel** for over 10 days, and while the location is ideal for those wanting to stay in the Financial District—everything is within walking distance—the overall experience left a lot to be desired.
Unfortunately, the **reception** was below expectations. The concierge was outright **rude and unhelpful**, which did not set a welcoming tone from the start. Adding to that, the general staff, including the waitstaff and other attendants, had a consistently **sarcastic and ironic demeanor**. Simple requests or questions were often met with a dismissive attitude or subtle condescension, which felt unprofessional and detracted from the overall service.
Additionally, the hotel lacks a parking garage. They charge $90 per night to valet your car, and you need to request your vehicle at least an hour in advance, which is highly inconvenient.
On the positive side, the **cleanliness of the hotel** was excellent, and the **rooms**, while cozy, were a bit on the small and dark side. That said, they were comfortable enough for a short stay, but the size and lighting could be improved, especially for those staying longer.
Another issue I encountered was when I decided to extend my stay by three nights. Despite being there for over 10 days, t
Viajante verificado
Hospedou-se por 5 diárias em set. de 2024