I liked that the venue was within walking distance to the event I was attending; as well as, options for dining.
LOCATION: Beware - I was not cognizant and did not like the location being across the street from a criminal detention center. There is also a lot of homelessness in the area and as a result, I did not feel safe.
AESTHETIC: This hotel is in need of renovations, painting and new furniture badly! The common areas and interior of the rooms lack a creative, stylish, comfortable, and functional environment for guests. I was constantly looking around...
CUSTOMER SERVICE: I communicated with this hotel that my flight would arrive early on the day of and was not allowed to check in ahead of time. After many hours of waiting, I finally asked if there was a fee for early check in. Low and behold a room became available and I was charged $50 to check in one hour early, after waiting for 5/6 hours. Woke up the next morning and there was an additional charge I did not authorize for fees associated with the check in. This definitely was NOT the VIP experience I am used to with Marriott and IHG. No robe in the room, had to request one be provided.
CLEANLINESS: Just filthy. I was not comfortable as the tables were not cleaned after patrons finished eating. There was always a consistent bag of trash. I will never stay here again and certainly would not recommend to anyone for the amount of money I was charged for a one night stay. The photos on the website are misleading.
