I arrived at the now, Park Ave Hotel, to discover that the ownership and name had changed overnight without any prior notification.
Despite pre-paying for my stay, I provided a card for incidentals upon check-in. The next morning, I found that over $900 had been charged instead of the expected $200. When I addressed this, I was told it would take a week to refund the difference—completely unacceptable. Later that evening, I was locked out of my room and asked for an additional $200 for "resort fees." After a lengthy discussion about the $900 issue, I was assured the resort fees wouldn't be charged. However, I later discovered they had been taken anyway.
To make matters worse, I witnessed two other guests being locked out of their rooms over similar "resort fee" issues, which were never mentioned at check-in. The new owners—clearly from the UK—seemed indifferent, swanning around while their staff fumbled through these repeated mistakes. The front desk clerks appeared more interested in impressing their new bosses and angling for trips to London than resolving customer concerns.
Adding insult to injury, the so-called "resort fees" don't provide anything of value. The amenities are nonexistent, and the "continental breakfast" consists of self-serve coffee, plain bagels, and sugary snacks—not exactly worth the extra charges.
While the location is convenient, the experience was a disaster. Between the poor management, blatant overcharging, and lack of basic amenities, I cann
