Double booked by owner!!! Confirmed the day prior but ghosted on arrival.
Given key code but no key inside locked box. Called and messaged VRBO and owner. We, along with x2 children at 4pm were told we had to find an alternative accommodation in NYC. No support offered. VRBO we’re disgusting. Owner was disgusting.
Unfortunately we stayed for 5 days after finally obtaining entry. (Didn’t really want to stay though after such horrid service but not easy to find a suitable alternative).
On entry, Hygiene products left on floor from previous occupiers, washing left in dryer, previous occupants rubbish left on the floor, washing liquid was dishwashing liquid, dirty hygiene products offered.
This is definitely somewhere you do not want to stay. Worst experience, worst host, (hosts, VRBO incl).
Shame.