I paid for my hotel room weeks ago via Expedia. Upon arrival, I checked in for one night on Saturday, December 7th around 8am. I spoke to the woman at the front desk and asked for an early check in. She took my card, made me aware of the incidental fee, and returned my card. I thought everything was fine and I went on to do what I needed to do.
Sunday morning I checked my bank account as I always do and noticed I was missing a significant amount of money. I noticed 3 additional charges from the Gild Hotel. I went down to the front desk to ask what the charges were (and to let them know there was what appeared to be blood stains on the sheets) and the gentleman behind the desk called for the manager, Dalila.
Dalila came and explained at first that she could not see what the charge was for. I made her aware that I understood the one charge was for the incidental fee, but there were 2 additional charges that should not be there. In an extremely condescending tone, she told me that it’s “not a big deal,” and that she was trying to explain to me what the charges are (even though she did not know). Berating me, she smirked and kept interrupting me as I was trying to explain to her that one charge was too specific of a number to simply be a mistake and that something was wrong.
