2/10 - Terrível
Kelly L., Chicago, Illinois
24 de nov. de 2024
Pontos negativos: Limpeza
Do NOT Book Here
Do not book here!!!!!
We booked 3 months in advance. 3-5 days before our stay, there still weren’t any access directions. I’ve been using vrbo at least once/year since 2017 and have always been able to view access directions in advance. I messaged the host a couple of times and even called over the course of 36 hours. I received no response. I wasn’t about to just show up with my husband and your young children. After a few hours on the phone with vrbo and depending answers, they told me the host double booked us. Then I had less than 24 hours to find another place to stay in NYC that could accommodate a family of 6 (including 4 young children). Vrbo was no help in finding a suitable accommodation. They did send me an email that they will credit me up to $1300 to find a new place. I will be sending in my receipts this week, and I truly hope we are completely reimbursed for this major inconvenience! We ended up crammed in a hotel room near Times Square instead of in this apartment on the upper east side as options that last minute were very limited. We made the best of our trip, but I’m still very disappointed.
While I was on the phone with vrbo, the one and only review for this place came through stating the host “double booked” another family a couple weeks prior. I truly hope vrbo will take this listing down or suspend this host until this issue is resolved. How many families in this situation will it take?
I have only had extremely positive experiences prior to this.
Kelly L.
Hospedou-se por 3 diárias em nov.. de 2024