4/10 - Insatisfatória
Kim C., San Jose, California
4 de jul. de 2025
Meager Accommodations in Hell's Kitchen
We ended up here last minute when our original rental fell through, and VRBO tried to help us find anything available. I would not have chosen this place, and would not recommend it to others.Pros: 1) The beds in the bedrooms are comfortable for sleeping up to 4 guests.2) Checkin was easy3) The area (Hell's Kitchen at 11th Ave) felt safe and quietCons:4) Location - It's a 15-20 minute walk to any subway line, 20-25 minute walk to Times Square and Broadway shows. We had to do that walk 2-4 times per day.5) The bathroom is ROUGH. Giant cockroaches kept crawling in/out of the gaping hole behind the shower enclosure. The outlets had been painted over dozens of times. The door didn't open/close without a kick. It was just grimy and gross in there. 6) Do not try to sleep a 5th guest on that pull out sofa. It's way too uncomfortable, unless you're accustomed to camping. 7) The refrigerator had issues - wasn't cooling and made very loud grinding/knocking noises. It took them 4 days to respond to our request to fix it. Once fixed, it worked fine.8) We only got one physical key, so it was tough to coordinate, and we couldn't split up.9) Inflexible management - when VRBO asked to change our reservation, management refused. So we just sucked it up and stayed. 10) High fees. We ended up paying 4x the nightly rate because of fees. For that price, you can get a much nicer hotel.
Kim C.
Hospedou-se por 4 diárias em jun. de 2025