Our stay at the resort was disappointing and far from relaxing. 1st we (my partner, baby and I) requested a King bed but were given two Queens, making it difficult to accommodate our baby and travel crib. The swim-out pool was dirty with garbage and towels at the bottom.
We were moved to room#2 & we immediately noticed a strong moldy smell, likely due to the malfunctioning thermostat that blew cold air nonstop. The AC couldn’t be fixed until the next day, and the cold, humid conditions made it hard for our baby to sleep. Maintenance entered our room unannounced to fix the AC, which felt intrusive & there was also ongoing construction noise next door, making it impossible for our baby to nap. Maintenance staff were painting in the pool area while we were trying to use it, adding to the disruption.
The bathroom door was broken, requiring us to lift it manually for privacy, and the bathwater came out brown, which was alarming. Despite these issues, we didn’t move rooms because the hotel didn’t follow through, and we didn’t trust the next room would be any better.
We were also misled by staff with a "breakfast on the pier" offer, which turned out to be a sales pitch for a membership. We voiced our frustrations & the manager dismissed our concerns, saying it was the saleswoman’s opportunity to make money.
Overall, the resort failed to meet basic expectations, and we left feeling frustrated and disrespected. This experience was far from the peaceful vacation we had hoped for.
