Could've rated this easily as good or excellent for the price. While our stay at your hotel ultimately offered comfortable rooms, a fantastic location with close proximity to the beach, and a lovely pool area, But checking in was awful. The front desk person was very rude and hostile. She didn't say hello, just stared at us strangely. She was really pushy about my ID and credit card, looking at them very closely like she wanted to find a problem.
When I told her about our dog, she instantly reached for a "do not accept" list, and stared at the dog hard, like she was trying to find a reason we couldn't stay. It felt like she just didn't want us there.
When she gave back my ID and card, ithout a word or even acknowledging she was handing them back.
It was a very unfriendly, unwelcoming, aggressive, and hostile start to our stay. A good hotel needs friendly service right from the start.
