6/10 - Ok
Zoe W.
8 de set. de 2024
Pontos negativos: Limpeza
Lots of positives but unfortunately some negatives too
Overall a fantastic stay....the villa had absolutely everything we could need and was spacious and very comfortable. The pool was fantastic and a really lovely temperature! The beds were also very comfortable and we all slept well during our stay. The area was very nice and super quiet. Having a Spa shop onsite was a major plus. The villa made a fantastic base to explore the surrounding areas and we would definitely recommend it to others. Fiona was a wonderful host with communication being very prompt, professional and helpful. HOWEVER....despite all these positives, there were also unfortunately some negatives aspects to our stay. On arrival we were very disappointed with the cleanliness of the villa. Fiona took immediate action by asking the cleaners to return but they did not rectify the problem. The bed sheets were stained and dirty and there were used tissues, dead cockroaches and a ton of dust and dirt under the beds. The pool was also not cleaned while we were there and by the end of our stay was full of dirt and leaves. There were also A LOT of pool tiles missing and more lifting that we had to be careful of when swimming so we did not injure ourselves. Lastly, the information book provided was disgusting with all the pages stuck together and the folder was very outdated with some information almost 15 years old! Overall, we did have a good stay but there were just a few things that would have improved our experience, especially given the cost of the villa.
Zoe W.
Hospedou-se por 8 diárias em ago. de 2024