6/10 - Ok
Breanne P.
28 de dez. de 2024
On-Site Staff Save the Day
On-site staff, Chef Herman & Housekeeper Kim, were phenomenal & saved our trip. Chef H cooks scrumptious Jamaican food & was up to any challenge, including special requests like rack of lamb & lobster. He preempted guest needs, replacing low items before asked. He navigated food scarcity on the island after recent hurricanes, getting eggs & other scarce food as often as he could. Chef H dealt with subpar equipment in his kitchen. The fridge was not consistently working, & he arranged for repairs twice, preventing any food spoilage. Chef H deserves far better working conditions for a chef of his talent. Kim greeted us on arrival, ensuring every guest found a room to their liking. When we encountered issues with the smart TVs, plumbing, A/C leaking, & more, Kim acted fast to fix things herself or arrange for repairs & usually stayed late to make sure we were good. Kim deserves far more on-site maintenance support & time between bookings to clean/prep for the size of the property.The interior of the villa is not as pictured. It was badly built & is poorly maintained by vendors. No toilet paper holders or towel racks in bathrooms; roof & A/C leaks; shoddy door handles & sliding doors; outdated kitchen appliances for chef; insufficient silverware & cups in kitchen; rooms with no closets or outlets; brittle/rotted outdoor furniture; insufficient seating throughout the villa; slippery tiles & exposed wire near pool; uncomfortable dining chairs. Listed as luxury, reality was not.
Breanne P.
Hospedou-se por 7 diárias em dez. de 2024